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Report defective code

Before submitting your report please make sure you have read

the Most Frequent User Mistakes

Order Information

First, Last name *

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Your Ebay ID *

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Ebay item # *

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incorrect format (user@domain.com)

Faulty Code Information

I got a scanned copy of the code    No, I got an alpha-numeric code

Please enter the code you've received:*

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Please upload the code you've recived from us:

Upload the code remove

required action

Web site URL where you are trying to activate your code at:*

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Error Type:* code has already been used other reason

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Which alpha-numeric combinations have you already tried to enter (please separate with commas):

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if you enter several combinations please separate them with the comma

Upload a Screenshot with the Error

Requirements to your screenshot:

— all the uploaded files should be in jpg, gif or pdf format.

— maximum file size cannot exceed 1.5 Mb.

— all the text data should be readable.

Upload a screenshot remove

required action

Additional note


Your report has been successfully sent 

Processing time of every case is individual and takes up to several hours depending on its complexity.

We will notify you the result via your PayPal/eBay email address.

If you do not get a reply within 2-3 hours please contact our online support for further assistance.